Join Customer Care Management (CCM) as we transform for international customer satisfaction in a digital world. We need you to standardize processes and drive innovation!

Your task:
You will develop and implement international process management standards, optimize procedures and validate business cases to improve customer satisfaction and the quality of internal and external service providers. You will set up process controls, define KPIs and integrate the 'voice of the customer'.

Your contribution:
You will have an important impact on our international process standards while maintaining a balance between process quality, cost and customer impact.

Your environment:
Customer Care Management is an international matrix organization where you will work with colleagues from France, Germany, Italy and Poland.

Your freedom:
If you like flat hierarchies and an international environment, this is the right place for you. We are in the midst of a transformation process that you can help shape.

bonprix stands for high-performing teams that work together across national borders to shape the success of a European fashion brand. And that's why we're looking for people like you—courageous and passionate about providing the best possible shopping experience for our customers. 

Your education:
You have successfully completed a degree or apprenticeship with a commercial focus.

Your experience:
You are well-versed in process management, optimization methods and are familiar with customer service processes. You also have a good understanding of KPIs and dependencies. You are also adept at root cause analysis and deriving suggestions for improvement.

Your skills:
You have at least a B2 level in English. You have an entrepreneurial mindset, holistic thinking and are a solution-oriented team player with a focus on quality.

Your soft skills:
You have a lot of experience and enjoy working in an intercultural team setup. You thrive in a fast-paced, sometimes stressful and changing environment. You also have a strong customer focus.

And: Are you interested in becoming part of an open, tolerant, and diverse corporate culture and making your own contribution to it? Everyone is welcome here! Let us know what you need to reach your full potential with us.

• Work-Life-Balance: 37,5 Stundenwoche, flexible Arbeitszeiten ohne Kernarbeitszeit und 30 Tage Urlaub
• Attraktive Arbeitgeberleistungen: bis zu 30 Tage Workation im europäischen Ausland, Zuschuss zum Deutschlandticket, 15% Mitarbeiterrabatt in vielen Konzernfirmen sowie Weihnachts- und Urlaubsgeld
• Weiterbildung: Breites Angebot an Personalentwicklungsmaßnahmen zur fachlichen und persönlichen Weiterbildung, inkl. digitaler Lernplattform mit vielen spannenden Angeboten
• Agiles Arbeitsumfeld: Coworking Spaces, mobiles Arbeiten und agile Arbeitsmethoden
• Zusätzliche Benefits: 3 Kantinen auf dem Campus mit Fokus auf regionalen Angeboten und immer vegetarischen oder veganen Alternativen, vielfältiges Betriebssportangebot und Sonderkonditionen in vielen Fitnessstudios(z.B. Elbgym),E-Ladesäulen auf dem Campus
• Offene Unternehmenskultur: unkompliziertes Miteinander und eine Duz-Kultur auf allen Hierarchieebenen, gemeinsame Sommerfeste und Weihnachtsfeiern mit dem gesamten Unternehmen

Join Customer Care Management (CCM) as we transform for international customer satisfaction in a digital world. We need you to standardize processes and drive innovation!